Refund & Return Policy

Effective Date: August 5, 2026

At MyAttiro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before initiating a return or exchange.

1. Return Eligibility

You may request a return or exchange for eligible products within 7 days of receiving your order.

To qualify for a return, the product must:

  • Be unused, unwashed, and unworn.
  • Be in its original condition with all tags, labels, and packaging intact.
  • Include the original invoice or proof of purchase.
  • Not show signs of damage, stains, perfume, deodorant, or alteration by the customer.

MyAttiro reserves the right to reject any return request that does not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless they are damaged, defective, or incorrectly delivered:

  • Innerwear and intimate apparel
  • Socks
  • Face masks
  • Customized or personalized products
  • Gift cards
  • Final sale or clearance items
  • Products marked as “Non-Returnable” on the product page

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • A wrong item
  • An item with missing parts or accessories

Please contact our customer support within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product
  • Images of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

4. Exchange Policy

We offer exchanges for eligible clothing items, subject to stock availability.

Exchanges are available for:

  • Size issues
  • Color preference (if available)
  • Defective or damaged products

If the requested size or product is unavailable, you may choose another product of equal value or receive a refund/store credit, as applicable.

5. Return Process

To initiate a return:

  1. Contact our customer support within the eligible return period.
  2. Provide your order number and reason for the return.
  3. If approved, we will provide return instructions or arrange a pickup where available.
  4. Pack the product securely in its original packaging with all tags intact.
  5. Once received, the product will undergo a quality inspection.

Returns that fail the quality inspection may be rejected and returned to the customer.

6. Refund Process

After the returned product passes our quality inspection, your refund will be processed.

Refunds will be issued to the original payment method used during purchase.

Refund processing typically takes 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting the necessary payment details.

7. Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to our error.
  • If the return is due to a damaged, defective, or incorrect product, MyAttiro will bear the return shipping costs.
  • For returns requested due to personal preferences (such as size or color), return shipping charges may apply, unless otherwise specified.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

If a prepaid order is cancelled before dispatch, the full amount paid will be refunded.

9. Failed Delivery

If an order cannot be delivered due to:

  • Incorrect shipping address
  • Incorrect contact details
  • Customer unavailable after repeated delivery attempts
  • Refusal to accept delivery

The order may be returned to us. Refunds, if applicable, will be processed after deducting shipping and handling charges.

10. Promotional Offers

If an order placed using a promotional offer, coupon, or discount is returned:

  • The refund amount will be calculated after adjusting the promotional discount.
  • Coupons used during the purchase may not be reissued unless specifically stated.
  • Free gifts received with the order must also be returned. If not returned, their value may be deducted from the refund.

11. Fraudulent Returns

MyAttiro reserves the right to reject returns or refunds in cases of:

  • Excessive return requests
  • Returned products that do not match the original order
  • Products showing signs of use or damage caused by the customer
  • Fraudulent or abusive return behavior

Appropriate action, including account suspension, may be taken where necessary.

If you have any questions regarding returns, exchanges, or refunds, please contact us

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